Responsible Gaming at
cricxes
At cricxes, we believe that gambling should always be a form of entertainment — never a source of financial or personal distress. Our responsible gaming framework gives every Bangladesh player the tools, knowledge, and support needed to stay in control.
1 Our Commitment to Responsible Gaming
cricxes is deeply committed to maintaining a safe, fair, and responsible gaming environment for every player in Bangladesh. We understand that while the vast majority of our players enjoy betting on cricket, football, kabaddi, and casino games purely for entertainment, a small number of individuals may develop unhealthy patterns of gambling behaviour over time. Our responsible gaming programme exists to identify, support, and protect those players.
Responsible gaming is not a compliance checkbox for us — it is a core part of how cricxes operates. Every tool we offer, every policy we enforce, and every member of our support team is aligned around one goal: ensuring that your time on cricxes remains enjoyable, affordable, and in your full control.
This page sets out in plain English the full range of protections and tools available to you as a cricxes player. We encourage you to read it carefully, share it with anyone you know who gambles, and reach out to our 24/7 support team at any point if you have concerns about your gambling habits or those of someone close to you.
Player-First Approach
Every policy, tool, and process at cricxes is designed with player wellbeing as the primary consideration — above revenue and engagement metrics.
Strict 18+ Enforcement
We use multi-layer KYC verification to ensure that only adults aged 18 and above can register and play on cricxes. Underage gambling is a serious concern we actively combat.
Full Suite of Limit Tools
From daily deposit caps to weekly loss limits and session time reminders, cricxes puts a comprehensive toolkit of spending controls directly in your account settings.
Self-Exclusion Programme
If you feel you need a break from gambling — whether for a week or permanently — our self-exclusion feature allows you to block access to your account immediately and without penalty.
Behavioural Monitoring
Our platform uses automated analysis of gameplay patterns to detect early signs of problem gambling, allowing us to proactively reach out before a situation escalates.
Trained Support Agents
Our 24/7 live chat team includes agents trained in responsible gaming support who can assist you with setting limits, taking a break, or connecting you with external help resources.
2 Age Restriction & Underage Gambling
Gambling is strictly for adults. cricxes enforces a minimum age of 18 years across the entire platform — including all sports betting markets, live casino games, slots, and bingo. This policy applies to all players in Bangladesh without exception.
How We Verify Age
All new registrations on cricxes are subject to identity and age verification as part of our Know Your Customer (KYC) process. You will be required to provide a valid government-issued identity document — such as your National Identity Card (NID) or passport — before your first withdrawal can be processed. In some cases, we may request verification before you can place any bets at all.
Protecting Young People
If you share a device or a home with young people, we strongly recommend using parental control software to restrict access to gambling websites. Tools such as Gamban and Net Nanny are available for Android, iOS, and desktop devices. Keep your cricxes login credentials strictly private and log out of your account after every session on shared devices.
If you believe a minor has gained access to a cricxes account — including your own — please contact our support team immediately via live chat or at support@cricxes. We will investigate the matter, suspend the relevant account, and take all necessary action to prevent further access.
Gambling products and services provided by cricxes are intended exclusively for adults aged 18 years and above. Players must confirm their age and identity during the registration and verification process. Any account found to belong to an underage individual will be closed immediately and all funds returned.
3 Deposit Limits & Spending Controls
One of the most effective ways to keep gambling affordable and enjoyable is to set a clear budget before you start. cricxes offers a range of deposit and spending limit tools that you can configure directly from your account settings at any time.
Daily Deposit Limit
Cap the total amount you can deposit into your cricxes account within any rolling 24-hour period. Once set, the limit takes effect immediately.
ImmediateWeekly Deposit Limit
Set a maximum deposit total across any rolling 7-day period. Ideal for players who prefer to manage their bankroll on a weekly basis.
FlexibleMonthly Deposit Limit
Control your total monthly deposits with a hard cap that resets on the same calendar date each month. This is the broadest budgeting safeguard we offer.
Monthly ResetLoss Limit
Set a ceiling on how much you are willing to lose within a given time period. When your net losses reach the limit, further betting is paused until the period resets.
Safety NetIncreasing vs. Decreasing Your Limit
Decreasing a deposit limit takes effect immediately — we apply the lower cap as soon as you save your changes. Increasing a limit, however, requires a mandatory 24-hour cooling-off period before it takes effect. This deliberate delay is designed to give you time to reconsider and ensure that limit increases are a considered decision rather than an impulsive one.
Consider setting your daily deposit limit to match your daily entertainment budget in Bangladeshi Taka (৳). For example, if you are comfortable spending ৳500 per day on entertainment, set that as your limit. This way, cricket betting and casino gaming fits naturally into your lifestyle without risk of overspending.
4 Time-Out & Session Control Tools
Beyond spending limits, cricxes provides several tools designed to help you manage how much time you spend on the platform. Compulsive gambling is often driven by extended, uninterrupted sessions — these tools are designed to break that pattern before it forms.
Session Time Reminders
You can configure a session time reminder that will display an on-screen notification after you have been logged in and actively playing for a set duration. Options include reminders at 30 minutes, 1 hour, 2 hours, or a custom interval you define. The reminder will show you how long you have been playing and prompt you to consider taking a break.
Reality Check
The reality check feature periodically surfaces a summary of your current session — including total time logged in, net profit or loss for the session, and the number of rounds or bets placed. This gives you a factual, clear picture of your session at regular intervals so you can make an informed decision about whether to continue.
Cool-Off Period
If you feel that you need a structured break without committing to a full self-exclusion, a cool-off period allows you to suspend your account for a defined period — typically between 24 hours and 6 weeks. During a cool-off, you cannot log in, deposit, or place bets. The cool-off cannot be reversed early. When the period ends, your account automatically reactivates.
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1Log in to your cricxes account Navigate to Account Settings from the top menu after logging in to your account.
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2Open the Responsible Gaming section Find the dedicated Responsible Gaming tab inside Account Settings — all limit and time tools are grouped here.
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3Select your preferred time control Choose from Session Reminder, Reality Check interval, or Cool-Off Period and set your preferred duration.
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4Confirm and save Save your settings. Time restrictions take effect immediately. You will receive a confirmation to your registered email address.
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5Contact support if needed If you cannot access your account settings or need immediate assistance applying any time control, our 24/7 live chat team can apply settings on your behalf.
5 Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on cricxes. It is designed for players who have concluded that they need to stop gambling entirely for a significant period of time — or permanently. When you self-exclude, your account is suspended immediately and comprehensively.
What Happens When You Self-Exclude
- Your account is suspended immediately — you cannot log in, place bets, or deposit funds.
- All pending promotional communications from cricxes are cancelled and your account is removed from all marketing lists.
- Any available balance in your account at the time of self-exclusion will be held securely and returned to you via your original payment method (bKash, Nagad, Rocket, Visa, Mastercard, or bank transfer) on request.
- For self-exclusions of 6 months or more, a mandatory 7-day cooling-off period is enforced before the exclusion can be lifted — giving you time to reflect before returning.
- Permanent self-exclusion cannot be reversed. Once confirmed, your account is permanently closed.
Available Self-Exclusion Periods
cricxes offers self-exclusion periods ranging from 6 months to permanent. Short-term breaks (under 6 months) are handled through the Cool-Off tool described in the previous section. Choose the option that best reflects your current situation.
6 Months
A half-year break from all gambling activity. Suitable for players who want a meaningful period of distance before reassessing.
Reversible After 6 Months1–5 Years
An extended self-exclusion for players who need a long-term break. The exclusion period is defined by you at the time of setting.
Reversible After Period EndsPermanent
A full, irreversible closure of your cricxes account. This cannot be undone. Recommended for players with a confirmed gambling disorder.
IrreversibleTo activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred period, and confirm. Alternatively, contact our 24/7 live chat support or email support@cricxes with the subject line "Self-Exclusion Request" and your chosen period. We will action the request immediately — typically within 30 minutes of receipt.
6 Warning Signs of Problem Gambling
Problem gambling rarely announces itself clearly. It typically develops gradually, often disguised as normal enthusiasm for betting. Knowing the warning signs — both in yourself and in those around you — is the first step toward getting the situation under control.
The following behaviours are commonly associated with the early and mid-stages of problem gambling. You do not need to identify with every item on this list for it to be relevant to you. If even two or three of these resonate with your own experience, we encourage you to reach out to our support team or one of the external resources listed in the Get Help section below.
Problem gambling affects people from all walks of life — across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh. It is a recognised condition, not a character flaw. The most important step is acknowledging the pattern and reaching out for support. cricxes and the organisations listed in the Get Help section are here to assist you, confidentially and without judgement.
7 Self-Assessment Questionnaire
The following questions are adapted from widely used responsible gaming self-assessment tools. Reflect on your gambling habits over the past 12 months and answer honestly. This is for your personal awareness only — cricxes does not collect or store your responses to these questions.
If you answer Yes to three or more of the following questions, we strongly encourage you to contact our responsible gaming support team or one of the external help organisations listed in the next section.
If you answered "Sometimes", "Often", or stronger to three or more of the above questions, your gambling habits may warrant closer attention. This does not mean you have a gambling disorder — but it does suggest that reaching out to our responsible gaming team or an external counselling service could be genuinely beneficial. All conversations are treated with full confidentiality.
8 Get Help & Support Resources
If you are concerned about your own gambling or that of someone close to you, reaching out for help is the most important step you can take. cricxes's responsible gaming support team is available around the clock and can assist you in activating any of the tools described on this page, connecting you with external resources, or simply providing a non-judgmental conversation about your situation.
In addition to our internal support team, we encourage players to contact independent organisations that specialise in gambling-related counselling and crisis support. These services are free, confidential, and staffed by trained professionals.
Guidance for Friends and Family
If you believe a friend or family member may have a gambling problem, approach the conversation with care and compassion — avoid accusatory language. Express your concerns calmly, focus on specific behaviours you have observed, and let them know that help is available. Offer to assist them in contacting cricxes's responsible gaming team or an external counselling service. Supporting someone through a gambling problem can be emotionally demanding — make sure you also seek support for yourself if needed.
Gambling is entertainment, not a financial strategy. The mathematical odds of casino games and sports betting mean that the house holds a long-term edge. Attempting to use gambling as a way to resolve debt, cover expenses, or improve your financial situation will, in the overwhelming majority of cases, make the situation significantly worse. If you are experiencing financial hardship, please seek advice from a financial counsellor rather than attempting to gamble your way out of it.
Whether you request a deposit limit, a cool-off period, or a self-exclusion, cricxes guarantees that your request will be actioned within 30 minutes of receipt — 24 hours a day, every day of the year including public holidays in Bangladesh such as Eid, Victory Day (December 16), and Independence Day (March 26). Your safety cannot wait.
Play Smart. Stay in Control.
Responsible gaming is at the heart of everything cricxes does. Explore our platform with confidence — cricket betting, live casino, slots, and more — knowing that every tool you need to stay in control is just a click away.